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Appointments

 

All face-to-face consultations with a doctor are for 10 minutes and are by appointment only. You can express a preference for the doctor of your choice, and every effort will be made to offer you such an appointment as soon as possible. 

  

The doctor will generally be able to deal with one problem for one patient in one appointment.   It can sometimes take longer than the allocated 10 minutes for the doctor to properly work out what is wrong and it is important not to rush this so that nothing is missed.  

 

Unfortunately we cannot allocate longer appointments as this would mean reducing the number we are able to offer and due to patient demand, this is just not possible.

    

If you do have multiple problems the GP will help you prioritise them and may need to ask you to make another appointment for the less urgent issues. 

   
Telephone Consultations

There may be times when you would find it more convenient to seek advice from the doctor over the telephone.  The receptionist will arrange for the doctor to phone you back if appropriate. 

     
Extended Hours

We know that making an appointment around work or family commitments can be tough.  To improve access outside normal working hours we offer an extended hours service 3 mornings per week.  Appointments start from 07:50 am.  Please note this is not a "walk-in" service.  Appointments must be booked in advance. 

 

Urgent Care

We have introduced this appointment only clinic to deal with urgent medical problems that cannot wait until the next routine GP appointment.  The doctor will deal with one problem only and is unable to deal with long-standing issues in this clinic.  You will be assessed by the next available GP on a priority basis and we will make every effort to keep your waiting time to a minimum. 

     
Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Our nurses are qualified to deal with many conditions and you may be seen more quickly.

 

Minor Illness Clinic

This is a new clinic run by our practice nurse qualified in minor illness treatment.  We aim to promote self care wherever possible.  It may be that visiting the pharmacy is your best option where over-the-counter treatment is available as well as practical advice.  Where the pharmacy cannot help, our minor illness clinic is available.  Minor illness does not need to be seen by a doctor.  

    
Cancellations

If you are unable to keep an appointment for any reason, please telephone the practice to cancel as soon as possible so that the appointment slot can be offered to someone else.

 
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