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Practice Policies


Medical Records and Confidentiality

Locked blue folderWe are registered in the Data Protection Register and your rights are protected by the Data Protection Act.  We will share information with others in the following circumstances:


  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you engage with other services (this may require your consent)
  • When we have a duty to others, e.g. in child protection cases.
  • Anonymised patient information to help the NHS plan services


The sensitivity of patient information is well understood within the NHS.  As our patient, your medical records are confidential.  All our staff are trained to respect their duty of confidentiality to you and have this written into their contracts of employment.  We keep paper and electronic records secure to prevent unauthorised access or misuse.  Whenever possible we remove references to personal details such as your name and address, and often restrict this further to reduce the chances of anyone identifying a record as relating to you.  You should be reassured that all persons who have access to your medical records are bound by the same rules of absolute confidentiality


Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request a copy of their medical records.  Such requests should be submitted to the Practice Manager in writing and will be subject to an administration charge.  No information will be released without patient consent unless we are legally obliged to do so.


Comments, Suggestions and Complaints

Customer service formWe strive to provide our patients with the highest possible standard of care and to act quickly if problems arise.  If you have any comments, suggestions or complaints on any aspect of the service we provide, please bring this to our attention as soon as possible to allow us the opportunity to address your concerns and, if necessary, conduct a full investigation.  The Practice Manager will deal with your concerns appropriately.  Further written information is available regarding the complaints procedure from reception.


Patients' Rights and Responsibilities

You will be treated as an individual and will be given courtesy and respect at all times.  You will receive the most appropriate care, given by suitably qualified people, and no care will be given without your informed consent.  In return we would ask you to treat all doctors and staff with courtesy and respect.  We would also ask that you try to follow the medical advice offered, and take any medication as advised. 

We strongly support the NHS policy of zero tolerance.  Any patient attending the practice who abuses the doctors, staff or other patients verbally, physically or in any threatening manner whatsoever, will risk immediate removal from the practice list. 

Please click on the link below for further information:



Freedom of Information

We have adopted the Model Publication Scheme 2014.  Please click on the link below to view this.





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